Concepts/Schedule Exception

conceptschedulingCARE 3.0+

Scheduling

Concepts

Schedule & Availability

Schedule Exception Appointment Booking

Token

Flows

Create a schedule template

View schedule templates Edit a schedule template Delete a schedule template Create a schedule exception View schedule exceptions Remove a schedule exception Create a token category Create a token Manage a token queue

Cancel a token

References

Schedule & Availability

Booking

Token

A schedule exception in Care records a period when a resource is not available, even though a schedule makes it available. The resource is a practitioner, a location, or a healthcare service.

An exception overrides the regular schedule. Care does not offer slots for booking during the period of the exception.

Key Attributes

Components	What it captures
Reason	The reason for the unavailability, for example leave or a holiday. This is required.
Valid From	The first date of the unavailability. This is required.
Valid Till	The last date of the unavailability. This is required.
Full day unavailable	Whether the resource is unavailable for the whole day.
Start time	The time that the unavailability starts on each day. This is required when the resource is not unavailable for the full day.
End time	The time that the unavailability ends on each day. This is required when the resource is not unavailable for the full day.
Resource	The practitioner, location, or healthcare service that the exception belongs to.

An exception applies on every day in the period from Valid From to Valid Till. For a part-day exception, the same start time and end time apply on each of those days.

Validation rules

• The Valid From date must not be in the past. Care shows the message "Schedule exception cannot be created for the past".
• The Valid Till date must be the same as, or later than, the Valid From date.
• The start time must be earlier than the end time.

Permissions

Permission	What it allows
Can Create on Schedule	Create and remove schedule exceptions.
Can list schedule on Object	See the exceptions of a resource.

Scheduling

Concepts

Schedule & Availability · Schedule Exception · Appointment Booking · Token

Flows

Create a schedule template · View schedule templates · Edit a schedule template · Delete a schedule template · Create a schedule exception · View schedule exceptions · Remove a schedule exception · Create a token category · Create a token · Manage a token queue · Cancel a token

References

Schedule & Availability · Booking · Token

Related

Pages that link here:

• Flows/Create a schedule exception
• Flows/Remove a schedule exception
• Flows/View schedule exceptions

• Concept: Concepts/Schedule & Availability

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