Flows/Manage a token queue

flowschedulingCARE 3.0+

Overview

This flow describes how to work through a token queue in Care. Staff serve patients in order and record when each patient is finished. See Token.

Pre-requisites

A token queue holds at least one token.
You have the permissions listed below.

Permissions

Permission	Access
Can list token on Object	Lets you see the queue and its tokens.
Can Create on Token	Lets you change the status of a token.

Steps

1. Open the queues

Open the facility and select Queues. The page lists the token queues of the facility. The primary queue of a resource shows the Primary marker.

2. Open a queue

Select the queue that you want to work through.

3. Read the tabs

The queue holds two tabs:

Tab	What it shows
Ongoing	The tokens that wait, and the tokens that staff serve now.
Finished	The tokens that staff finished. The table shows Token Number, Patient Name, Encounter, Service Points and Status.

Turn on Auto Refresh to update the queue without a reload.

4. Serve the next patient

Select Serve Next Patient. Care moves the next token to In Progress and shows it as the current token.

If the queue has no waiting token, the tab shows that no patient waits.

5. Manage the service points

To split the queue between more than one place, select Manage Service Points. Each service point serves the queue and records the token that it serves now.

Expected Outcome

Staff serve the patients in the order of their token numbers.
Finished tokens move to the Finished tab.

Concept: Concepts/Token
Reference: References/Token