Flows/Cancel a token

flowschedulingCARE 3.0+

Scheduling

Concepts

Schedule & Availability

Schedule Exception Appointment Booking

Token

Flows

Create a schedule template

View schedule templates Edit a schedule template Delete a schedule template Create a schedule exception View schedule exceptions Remove a schedule exception Create a token category Create a token Manage a token queue

Cancel a token

References

Schedule & Availability

Booking

Token

Overview

This flow describes how to cancel a token in Care. Use it when the patient leaves, or when staff do not serve the token. See Token.

Pre-requisites

• The token is in a queue.
• You have the permissions listed below.

Permissions

Permission	Access
Can Create on Token	Lets you cancel a token.
Can list token on Object	Lets you see the queue and its tokens.

Steps

1. Open the queue

Open the facility and select Queues. Select the queue that holds the token. See Manage a token queue.

2. Find the token

Find the token on the Ongoing tab.

3. Cancel the token

Select Cancel Token on that token. Care asks you to confirm.

4. Confirm

Select Cancel Token to confirm.

Expected Outcome

• The token status changes to Cancelled.
• Staff do not call the token in the queue.

Scheduling

Concepts

Schedule & Availability · Schedule Exception · Appointment Booking · Token

Flows

Create a schedule template · View schedule templates · Edit a schedule template · Delete a schedule template · Create a schedule exception · View schedule exceptions · Remove a schedule exception · Create a token category · Create a token · Manage a token queue · Cancel a token

References

Schedule & Availability · Booking · Token

Related

• Concept: Concepts/Token
• Reference: References/Token

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