Concepts/Token

conceptschedulingCARE 3.0+

A token in Care is a numbered place in a queue. Care gives a token to a patient so that staff call the patient in order.

A token belongs to one token queue. The queue holds the tokens for one resource on one date. The resource is a practitioner, a location, or a healthcare service.

Key Attributes

Components	What it captures
Token Number	The number of the token in its queue.
Patient	The patient that holds the token.
Token Queue	The queue that the token belongs to.
Token Category	The category of the token. This is required.
Sub Queue	The service point that serves the token. This is optional.
Status	The state of the token.
Note	Free text about the token. This is optional.
Booking	The appointment that the token belongs to, when staff generate the token from an appointment.

Status values

Status	What it means
Created	Care created the token, and the patient waits.
In Progress	Staff are serving the patient.
Fulfilled	Staff finished serving the patient.
Unfulfilled	Staff did not serve the patient.
Cancelled	Staff cancelled the token.
Entered in Error	Staff recorded the token by mistake.

Token queues

A token queue holds the tokens for one resource on one date. A queue has a name, and one queue for a resource is the primary queue. Care creates some queues automatically.

Sub queues

A sub queue is a service point inside a queue. Use sub queues when more than one place serves the same queue, for example more than one room for vaccination. A sub queue is active or inactive, and it records the token that it serves now.

Token categories

A token category groups tokens, for example by the kind of visit. Each category has a name and a shorthand. An administrator sets one category as the default for the facility.

Permissions

Permission	What it allows
Can Create on Token	Create tokens and change them.
Can list token on Object	See tokens and queues.
Can Create on Token Category	Create and change token categories.
Can list token category on Facility	See the token categories of the facility.

Pages that link here:

Concept: Concepts/Patient
Reference: References/Token