Flows/View service requests

flowclinicalCARE 3.1+

Clinical

Concepts

Patient

Encounter Care team Condition Allergy & Intolerance Observation Diagnostic Report Service Request Specimen Consent Clinical Notes

Questionnaire Response

Flows

Search for a patient

Register a patient View a patient's profile Update patient details Manage patient identifiers Manage patient tags Mark a patient as deceased Manage patient users View a patient's appointments and tokens Create an encounter Update encounter details Assign an encounter location Manage the encounter care team Manage encounter departments Manage encounter tags Discharge a patient Complete an encounter

Restart an encounter

References

Patient

Encounter Care team Condition Allergy Intolerance Observation Diagnostic Report Consent Notes Specimen Service Request

Questionnaire Response

Overview

This flow describes how to find and open a service request in Care. You can view the requests for one encounter, or the requests for a facility location.

Pre-requisites

• The patient is registered in Care, and the patient has an encounter at the facility.
• You or another user created at least one service request for the patient.
• You are a member of the facility.
• You have the permissions listed below.

Permissions

Permission	Access
Can Read Service Request	Lets you open the service request list and the detail page. Facility Admin, Administrator, Admin, Staff, Doctor, Nurse, Volunteer, and Pharmacist have this permission.

Steps

1. Open the service request list

Open the encounter of the patient. Select the Service Requests tab. Care shows a table of the service requests for that encounter.

To see the requests for a facility location, open the location and select its requests list. This list shows the same table for all patients at that location.

The table has these columns.

Column	What it shows
Patient Name	The name of the patient. Care shows this column only in the list of a facility location.
Service Type	The type of service that the request asks for.
Status/Priority	The current status and the priority of the request.
Tags	The tags on the request.
Location	The location that is responsible for the request.
Actions	The See Details button.

2. Find a service request

Use the Status filter to show the requests with one status. Use the Priority filter to show the requests with one priority. Enter a word in the search box to find a request by title.

3. Open the detail page

Select See Details on the row of the request. Care opens the detail page of the service request.

The detail page shows this information.

Information	What it shows
Title	The title of the request.
Intent	The intent of the request.
Priority	The priority of the request.
Status	The current status of the request.
Do Not Perform	The Do Not Perform flag. Care shows this only when a user sets the flag.
Observation and test requirements	The observations and tests that the request asks for.
Specimen requirements	The specimens that the request needs.
Body Site	The body site for the request.
Healthcare Service	The linked healthcare service. Care shows this only when the request has a linked service.
Requester	The facility member who asked for the service.
Location	The current location of the patient.
Patient Instruction	The instruction for the patient.
Note	The note on the request.

4. Review the linked records

Look at the Specimens section for the linked specimens. Care shows this section only when the activity of the request has specimen requirements.

Look at the linked diagnostic reports on the same page.

Expected Outcome

• You see the service requests for the encounter or the location in one table.
• You see the full details of one service request on its detail page.
• You see the specimens and the diagnostic reports that link to the service request.

Clinical

Concepts

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Service Request · Specimen · Consent · Notes · Q. Response

Flows

Search · Register · Profile · Update · Identifiers · Tags · Deceased · Users · Appointments · Create Encounter · Update Encounter · Location · Care Team · Departments · Tags · Discharge · Complete · Restart

References

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Consent · Notes · Specimen · Service Request · Q. Response

Related

• Concept: Concepts/Service Request

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