Flows/Restart an encounter

flowclinicalCARE 3.0+

Clinical

Concepts

Patient

Encounter Care team Condition Allergy & Intolerance Observation Diagnostic Report Service Request Specimen Consent Clinical Notes

Questionnaire Response

Flows

Search for a patient

Register a patient View a patient's profile Update patient details Manage patient identifiers Manage patient tags Mark a patient as deceased Manage patient users View a patient's appointments and tokens Create an encounter Update encounter details Assign an encounter location Manage the encounter care team Manage encounter departments Manage encounter tags Discharge a patient Complete an encounter

Restart an encounter

References

Patient

Encounter Care team Condition Allergy Intolerance Observation Diagnostic Report Consent Notes Specimen Service Request

Questionnaire Response

Overview

This flow describes how to reopen a completed encounter in Care. Care sets the status back to In Progress, and the care team can record clinical data again.

Pre-requisites

• The encounter status is Completed.
• You work within the facility that owns the encounter.
• Someone marked the encounter as complete by mistake, or the care team must record more for the same interaction.
• You open the encounter itself. Care hides the action when you look at another encounter of the same patient in the side selector.
• Your deployment allows restarts. Read the note in the Steps section before you start.
• You have the permissions listed below.

Permissions

Permission	Access
Update Encounter non clinical	Restart a completed encounter. Administrator, Doctor, Nurse and Facility Administrator hold this permission.

Steps

1. Open the encounter actions

On the encounter page, open Encounter Actions. You can also press Shift+E.

📝 Note

Care shows Restart Encounter only when the encounter status is Completed. Care also needs you to work within the facility that owns the encounter.

2. Select Restart Encounter

Select Restart Encounter. Care defines no keyboard shortcut for this action.

Care acts at once. It asks for no confirmation.

📝 Note

Your deployment sets how many hours after the last change you can restart a completed encounter. The default is zero hours. With that setting, Care refuses every restart. When the limit stops you, Care shows "Encounter cannot be restarted after 0 hours" with the number that your deployment set. Ask your administrator to raise the limit if your facility needs restarts.

Expected Outcome

• Care shows "Encounter restarted successfully".
• Care opens the encounter on its Overview tab.
• Care sets the encounter status to In Progress.
• The care team can record clinical data again.
• If the restart fails, Care shows "Failed to restart encounter".

Clinical

Concepts

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Service Request · Specimen · Consent · Notes · Q. Response

Flows

Search · Register · Profile · Update · Identifiers · Tags · Deceased · Users · Appointments · Create Encounter · Update Encounter · Location · Care Team · Departments · Tags · Discharge · Complete · Restart

References

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Consent · Notes · Specimen · Service Request · Q. Response

Related

• Concept: Concepts/Encounter
• Reference: References/Encounter

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