Flows/Complete a service request

flowclinicalCARE 3.1+

Clinical

Concepts

Patient

Encounter Care team Condition Allergy & Intolerance Observation Diagnostic Report Service Request Specimen Consent Clinical Notes

Questionnaire Response

Flows

Search for a patient

Register a patient View a patient's profile Update patient details Manage patient identifiers Manage patient tags Mark a patient as deceased Manage patient users View a patient's appointments and tokens Create an encounter Update encounter details Assign an encounter location Manage the encounter care team Manage encounter departments Manage encounter tags Discharge a patient Complete an encounter

Restart an encounter

References

Patient

Encounter Care team Condition Allergy Intolerance Observation Diagnostic Report Consent Notes Specimen Service Request

Questionnaire Response

Overview

This flow describes how to mark a service request as complete in Care. You complete the service request after the requested work is finished.

Pre-requisites

• You raised a service request for the patient, or another user raised it, and you can open its detail page.
• The requested work is finished. For a laboratory request, the staff collected and processed the specimens. The staff also entered the results. For a surgical procedure or a counselling request, the staff finished the work.
• The service request is not complete and not cancelled.
• You have the permissions listed below.

Permissions

Permission	Access
Can Write Service Request on Facility	Lets you complete a service request. Facility Admin, Admin, Doctor, and Nurse roles have this permission.

Steps

1. Open the service request

Open the detail page of the service request that you want to complete.

2. Confirm that the work is finished

Check that the staff finished the requested work.

📝 Note

For a laboratory request, check that the staff collected the specimens, processed them, and entered the results.

📝 Note

For a surgical procedure or a counselling request, complete the service request directly.

3. Mark the service request as complete

1. Select Mark as Complete in the Complete Service Request bar at the foot of the page.
2. Enter a completion note in the Add Completion Note dialog. This note records the key findings or remarks for the request.
3. Select Save and Complete. Care sets the status of the service request to Completed.

📝 Note

Press M to start the Mark as Complete action.

📝 Note

You cannot undo this action. Care blocks the action when the service request is already complete. Care also blocks the action when somebody cancelled the service request.

Expected Outcome

• The status of the service request changes to Completed.
• The service request becomes read-only. You can no longer change it.
• The specimens and the diagnostic reports of the service request do not change. The complete action changes only the status of the service request.

Clinical

Concepts

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Service Request · Specimen · Consent · Notes · Q. Response

Flows

Search · Register · Profile · Update · Identifiers · Tags · Deceased · Users · Appointments · Create Encounter · Update Encounter · Location · Care Team · Departments · Tags · Discharge · Complete · Restart

References

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Consent · Notes · Specimen · Service Request · Q. Response

Related

• Concept: Concepts/Service Request

Open Healthcare Network's flagship product: an open-source, FHIR-native electronic medical record (EMR) and healthcare operating system.