Flows/Cancel a service request

flowclinicalCARE 3.1+

Clinical

Concepts

Patient

Encounter Care team Condition Allergy & Intolerance Observation Diagnostic Report Service Request Specimen Consent Clinical Notes

Questionnaire Response

Flows

Search for a patient

Register a patient View a patient's profile Update patient details Manage patient identifiers Manage patient tags Mark a patient as deceased Manage patient users View a patient's appointments and tokens Create an encounter Update encounter details Assign an encounter location Manage the encounter care team Manage encounter departments Manage encounter tags Discharge a patient Complete an encounter

Restart an encounter

References

Patient

Encounter Care team Condition Allergy Intolerance Observation Diagnostic Report Consent Notes Specimen Service Request

Questionnaire Response

Overview

This flow describes how to cancel a service request that the care team no longer needs.

Pre-requisites

• You raised a service request for the patient, or another user raised it, and you can open its detail page.
• The service request is not complete and not already cancelled.
• You have the permissions listed below.

Permissions

Permission	Access
Can Write Service Request on Facility	Cancel a service request at the facility. Facility Admin, Admin, Doctor, and Nurse hold this permission.

Steps

1. Open the service request

Open the detail page of the service request that you want to cancel.

2. Open the actions menu

Select the actions menu at the top of the detail page. Care shows the two cancel actions.

3. Select the end state

Select one of the two actions.

Action	What it means
Mark as revoked	The care team called off the request. Care sets the status to Revoked.
Mark as entered in error	The care team created the request by mistake. Care sets the status to Entered in Error.

📝 Note

Care cancels the service request at once. Care does not ask you to confirm.

📝 Note

If the service request is complete or already cancelled, Care blocks the cancellation.

Expected Outcome

• Care sets the service request to Revoked or to Entered in Error.
• The service request becomes read-only. You can no longer change it.
• If the service request has a linked billing charge, Care sets that charge to Aborted. Care also removes the charge from the draft invoice.
• If the linked invoice is not a draft, Care blocks the cancellation.

Clinical

Concepts

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Service Request · Specimen · Consent · Notes · Q. Response

Flows

Search · Register · Profile · Update · Identifiers · Tags · Deceased · Users · Appointments · Create Encounter · Update Encounter · Location · Care Team · Departments · Tags · Discharge · Complete · Restart

References

Patient · Encounter · Care team · Condition · Allergy · Observation · Dx Report · Consent · Notes · Specimen · Service Request · Q. Response

Related

• Concept: Concepts/Service Request

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