TELEICU/Incident management: Difference between revisions

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 {| class="wikitable"
 |-
+! Classification
-| Power outage | Node stops responding entirely, no network activity, BMC/IPMI reports power state (if available) |
+! Description
-| Network outage | Node is running (CPU/memory metrics were reporting) but network path to CP is down |
+|-
-| Other | Node is running, network is up, but middleware service is degraded or down |
+| Power outage
+| Node stops responding entirely, no network activity, BMC/IPMI reports power state (if available)
+|-
+| Network outage
+| Node is running (CPU/memory metrics were reporting) but network path to CP is down
+|-
+| Other
+| Node is running, network is up, but middleware service is degraded or down
 |}
@@ Line 31: / Line 39: @@
 |-
 ! Severity
+! Condition
+! Target
+! Channel
+! SLA
+|-
+| P1
+| Site offline > 30 min
+| Hub admin assigned to that site
+| Phone call + Slack/PagerDuty
+| 15 min
+|-
+| P2
+| Site offline > 10 min
+| Hub admin assigned to that site
+| Slack/PagerDuty
+| 30 min
+|-
+| P3
+| Service degraded
+| Hub admin assigned to that site
+| Slack notification
+| 4 hours
 |-
+| P4
-| P1 — Site offline > 30 min | Hub admin assigned to that site | Phone call + Slack/PagerDuty | 15 min |
+| Informational
-| P2 — Site offline > 10 min | Hub admin assigned to that site | Slack/PagerDuty | 30 min |
+| Ops team
-| P3 — Service degraded | Hub admin assigned to that site | Slack notification | 4 hours |
-| P4 — Informational | Ops team | Dashboard alert | Next business day |
+| Dashboard alert
+| Next business day
 |}