TELEICU/Incident management: Difference between revisions

Content deleted Content added

VisualWikitext

Inline

@@ Line 19: / Line 19: @@
 {| class="wikitable"
 |-
+! Classification
-| Power outage | Node stops responding entirely, no network activity, BMC/IPMI reports power state (if available) |
+! Description
-| Network outage | Node is running (CPU/memory metrics were reporting) but network path to CP is down |
+|-
-| Other | Node is running, network is up, but middleware service is degraded or down |
+| Power outage
+| Node stops responding entirely, no network activity, BMC/IPMI reports power state (if available)
+|-
+| Network outage
+| Node is running (CPU/memory metrics were reporting) but network path to CP is down
+|-
+| Other
+| Node is running, network is up, but middleware service is degraded or down
 |}
@@ Line 31: / Line 39: @@
 |-
 ! Severity
+! Condition
+! Target
+! Channel
+! SLA
 |-
+| P1
-| P1 — Site offline > 30 min | Hub admin assigned to that site | Phone call + Slack/PagerDuty | 15 min |
-| P2 — Site offline > 10 min | Hub admin assigned to that site | Slack/PagerDuty | 30 min |
+| Site offline > 30 min
-| P3 — Service degraded | Hub admin assigned to that site | Slack notification | 4 hours |
+| Hub admin assigned to that site
+| Phone call + Slack/PagerDuty
-| P4 — Informational | Ops team | Dashboard alert | Next business day |
+| 15 min
+|-
+| P2
+| Site offline > 10 min
+| Hub admin assigned to that site
+| Slack/PagerDuty
+| 30 min
+|-
+| P3
+| Service degraded
+| Hub admin assigned to that site
+| Slack notification
+| 4 hours
+|-
+| P4
+| Informational
+| Ops team
+| Dashboard alert
+| Next business day
 |}
@@ Line 55: / Line 86: @@
 * Runbook updates if the procedure was incomplete
+{{Navbox TELEICU}}
-== Related ==
-* [[TELEICU/Monitoring & observability|Monitoring & observability]]
-* [[TELEICU/Power loss runbook|Power loss runbook]]
-* [[TELEICU/Spoke unreachable runbook|Spoke unreachable runbook]]
 {{Related}}