TELEICU/Spoke unreachable runbook: Difference between revisions

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@@ Line 14: / Line 14: @@
 {| class="wikitable"
 |-
+! Classification
-| Power loss | Power metrics stopped before all other metrics; UPS status (if available) showed battery drain |
+! Indicators
-| Network loss | OS metrics were reporting but network path to CP/Tailscale went silent |
+|-
-| OS/hardware crash | All metrics stopped simultaneously, no preceding degradation |
+| Power loss
-| Tunnel issue | Node is running but Cloudflare Tunnel disconnected |
+| Power metrics stopped before all other metrics; UPS status (if available) showed battery drain
+|-
+| Network loss
+| OS metrics were reporting but network path to CP/Tailscale went silent
+|-
+| OS/hardware crash
+| All metrics stopped simultaneously, no preceding degradation
+|-
+| Tunnel issue
+| Node is running but Cloudflare Tunnel disconnected
 |}
@@ Line 24: / Line 34: @@
 == Step 2: Route to the right responder ==
+{| class="wikitable"
-| Downtime type | Responder | Channel |
+|-
-| Power loss | Site admin / facilities | Phone |
+! Downtime type
-| Network loss | ISP / site IT contact | Phone |
+! Responder
-| OS/hardware crash | Hub admin | Slack/PagerDuty |
+! Channel
-| Tunnel issue | Ops team | Slack |
+|-
+| Power loss
+| Site admin / facilities
+| Phone
+|-
+| Network loss
+| ISP / site IT contact
+| Phone
+|-
+| OS/hardware crash
+| Hub admin
+| Slack/PagerDuty
+|-
+| Tunnel issue
+| Ops team
+| Slack
+|}
 == Step 3: Remediation ==