TELEICU/Spoke unreachable runbook: Difference between revisions
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Fix both tables: proper MediaWiki syntax with row/cell separators (via update-page on MediaWiki MCP Server) |
Fix bullet lists: convert - to * (keep - [ ] checkboxes intact) (via update-page on MediaWiki MCP Server) |
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=== Network loss === |
=== Network loss === |
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* Have site personnel check router/modem status |
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* Check if the node has local connectivity (LAN) |
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* If the node is up but isolated, Tailscale will reconnect when WAN is restored |
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=== OS/hardware crash === |
=== OS/hardware crash === |
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* Request site personnel to perform a hard reset |
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* If the node does not boot, proceed to [[TELEICU/Node recovery runbook|Node recovery runbook]] |
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=== Tunnel issue === |
=== Tunnel issue === |
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* Check Cloudflare Tunnel logs via the cloudflared service |
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* Verify tunnel credentials are still valid and not expired |
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* Restart the cloudflared service |
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* If credentials were tampered, re-deploy from vault/sops |
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== Step 4: Post-recovery == |
== Step 4: Post-recovery == |
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