Admin: Sync from docs repo (encounter flows, 3.1) (via create-page on MediaWiki MCP Server)

2026-08-11T06:49:09Z

Sync from docs repo (encounter flows, 3.1) (via create-page on MediaWiki MCP Server)

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{{Doc header
|type=flow
|domain=clinical
|title=Restart an encounter
|summary=Reopen a completed encounter and set its status back to In Progress so the care team can record clinical data again.
|order=9
|introduced=3.0
|concept=Concepts/Encounter
|reference=References/Encounter
}}

== Overview ==

This flow describes how to reopen a completed [[Concepts/Encounter|encounter]] in Care. Care sets the status back to In Progress, and the care team can record clinical data again.

== Pre-requisites ==

* The encounter status is Completed.
* You work within the facility that owns the encounter.
* Someone marked the encounter as complete by mistake, or the care team must record more for the same interaction.
* You open the encounter itself. Care hides the action when you look at another encounter of the same patient in the side selector.
* Your deployment allows restarts. Read the note in the Steps section before you start.
* You have the permissions listed below.

== Permissions ==

{| class="wikitable"
! Permission !! Access
|-
| Update Encounter non clinical || Restart a completed encounter. Administrator, Doctor, Nurse and Facility Administrator hold this permission.
|}

== Steps ==

=== 1. Open the encounter actions ===

On the encounter page, open '''Encounter Actions'''. You can also press <code>Shift+E</code>.

{{Note|1=Care shows '''Restart Encounter''' only when the encounter status is Completed. Care also needs you to work within the facility that owns the encounter.}}

=== 2. Select Restart Encounter ===

Select '''Restart Encounter'''. Care defines no keyboard shortcut for this action.

Care acts at once. It asks for no confirmation.

{{Note|1=Your deployment sets how many hours after the last change you can restart a completed encounter. The default is zero hours. With that setting, Care refuses every restart. When the limit stops you, Care shows "Encounter cannot be restarted after 0 hours" with the number that your deployment set. Ask your administrator to raise the limit if your facility needs restarts.}}

== Expected Outcome ==

* Care shows "Encounter restarted successfully".
* Care opens the encounter on its '''Overview''' tab.
* Care sets the encounter status to '''In Progress'''.
* The care team can record clinical data again.
* If the restart fails, Care shows "Failed to restart encounter".

{{Navbox clinical}}

{{Related}}

Flows/Restart an encounter - Revision history

Admin: Sync from docs repo (encounter flows, 3.1) (via create-page on MediaWiki MCP Server)